Shipping policy
Last updated: 25 September 2026
WHERE WE DELIVER
Available delivery destinations and delivery prices are shown during checkout. Availability may vary by product and destination.
MADE-TO-ORDER PRODUCTION
Our clothing is produced to order by our fulfilment partner, Tapstitch. Production begins after an order is accepted and takes place before dispatch.
Production times may vary depending on the product, order volume and busy periods.
DELIVERY ESTIMATES
The latest available delivery estimate and price will be shown during checkout before payment.
UK delivery after dispatch normally takes up to seven working days. This is separate from the made-to-order production period.
All delivery dates are estimates rather than guarantees. If you require an order for a particular date, please contact us before purchasing.
Unless otherwise agreed, we will deliver your order without undue delay and no later than 30 days after accepting it. If we cannot meet this obligation, please contact us to discuss your cancellation and refund rights.
TRACKING
Where tracking is available, the tracking details will be sent to the email address provided during checkout after the order has been dispatched.
Please allow time for the carrier’s tracking system to update.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Contact hello@theotherthing.co.uk immediately if you notice an error. We cannot guarantee that an address can be changed after production or fulfilment has begun.
DELAYS
Delivery may occasionally be delayed by production demand, carriers, customs, severe weather or events outside our reasonable control.
If your order is substantially delayed, please email hello@theotherthing.co.uk with your order number.
CUSTOMS AND IMPORT CHARGES
Orders delivered outside the United Kingdom may be subject to local customs duties, import taxes or handling charges. Unless stated otherwise during checkout, these charges are the customer’s responsibility.
MISSING OR DAMAGED ORDERS
If tracking shows delivery but you have not received the parcel, or if an item arrives damaged, contact hello@theotherthing.co.uk promptly with your order number and relevant photographs where applicable.
CONTACT
For delivery questions, email hello@theotherthing.co.uk.